See Online Doctor | No Waiting
Online Medical Provider - Digital Health Clinic
How can I arrange a video consult with a doctor online?
Digital Health Clinic
To see the queue status (estimated wait time):
Check today's Queue Status
Step 1: Register into queue
For first time users only, do a quick registration:
Register (FIrst-time users)
For existing users, simply join the queue directly with your ID number:
Join QUEUE (Existing Users)
Step 2: Get your ID ready for verification.
All video consults require a photo ID verification. Scrambling to find that ID card in a wallet you left somewhere takes time!
Time Spent: 5 seconds to verify your identity (Flash it in front of the video screen for Dr)
Step 3: See Doctor
The doctor will follow up with a several screening questions. This is the most important stage and we never want the doctor to rush through this. The consult time can take anywhere from 1 to 10 minutes on the average, sometimes longer depending on the complexity of illness.
A good doctor should at the end of the consult tell you a 3 key things:
1. What your likely diagnosis is based on the Doctor's professional assessment (even if the diagnosis is unclear, undifferentiated)
2. How you can manage it (even if the management is conservative or purely symptomatic)
3. What to expect and look out for over the next few days (even if the symptoms are currently mild)
Average Time Spent: it depends!
Step 4: Make Payment
Settle your bills promptly after the consult to avoid delays. At our platform, medical certificates are issued alongside the receipt once payment has been made.
Time Spent: 30 to 60 seconds
Conclusion
Video Consult is a convenient way to get a much needed medical certificate if your symptoms are mild. This may be the preferred option to regular clinic consults. There are notable limitations however, and some conditions may not be suitable for tele-consultation.
Total Time Spent: usually under 10 minutes by Video Call
In-Clinic Visits: usually take 1 to 3 hours
FAQ: Are digital MCs valid in Singapore?
MCs are legitimate as long as they are issued by SMC-registered doctors. As the MC is a computer-generated MC, the doctor's signature is not required. The doctor's name and MCR number are stated on the DigiMC. To further cement its authenticity, ensure that the digital MC is issued from the https://mc.gov.sg domain. If your employer does not accept your MC, you may inform them that this is a new initiative by GovTech and point them to this webpage www.mc.gov.sg for more information. For further clarifications, your employer can contact GovTech via the support form.
